Returns, refunds & exchanges: How to stop good customers from paying the price of policy abuse Global insights & policy playbook 2024

This global insights & policy playbook 2024 includes:

• Methodology
• 01 The state of returns, refunds, and exchanges today
• 02 Customers are paying the price of policy abuse
• 03 Behind the curtain: Why is it so challenging to get returns and refunds right?
• 04 How an identity-based approach can reduce abuse and drive better customer experiences
• 05 Take action against abuse: What should merchants do now?

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