Bogdan Galusca

Director Of Business Development
Stefanini

Check out the incredible speaker line-up to see who will be joining Bogdan.

Download The Latest Agenda

DAY 2 - 22nd October 2020

Thursday, October 22nd, 2020

12:40 PM Workshop - Is your Customer Experience a real EXPERIENCE? Personalization becomes personal in a context where loyalty is centric to all retail activities. Join us to find out more!

Lead by Miska Paulorinne, Head of Market, Nordics, Stefanini

Supported by:

· Thomas Staven Chief Product Officer (CPO), Extenda Retail

· Bogdan Galusca, Director Of Business Development, Stefanini

Global experts will discuss the new paradigm that we are all part of on both sides of the “counter” or the screen.

What are the new customer behaviours, how is this affecting our retail businesses and what can we do about it?

What is a good customer experience in late 2020 and what are the best skills and tech to deliver it in a seamless strategy from new clients acquisition to keeping the ones we have loyal.