21 - 23 October, 2020
DAY 2 - 22nd October 2020
Thursday, October 22nd, 2020
12:40 PM Workshop - Is your Customer Experience a real EXPERIENCE? Personalization becomes personal in a context where loyalty is centric to all retail activities. Join us to find out more!
Lead by Miska Paulorinne, Head of Market, Nordics, Stefanini
· Thomas Staven Chief Product Officer (CPO), Extenda Retail
· Bogdan Galusca, Director Of Business Development, Stefanini
Global experts will discuss the new paradigm that we are all part of on both sides of the “counter” or the screen.
What are the new customer behaviours, how is this affecting our retail businesses and what can we do about it?
What is a good customer experience in late 2020 and what are the best skills and tech to deliver it in a seamless strategy from new clients acquisition to keeping the ones we have loyal.