eTail Nordic 2019

02 - 03 October, 2019

Radisson Blu Scandinavia Hotel, Copenhagen


Cerar Yousif, Head of Customer Activation and Engagement at Ericsson
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Cerar Yousif

Head of Customer Activation and Engagement

Check out the incredible speaker line-up to see who will be joining Cerar.

Download The Latest Agenda

Agenda Day 2 - Thursday 3 October 2019

Thursday, October 3rd, 2019

11:25 AM CUSTOMER EXPERINCE BOARDROOM: Leveraging B2B customer experience as your key differentiator: How Ericsson’s Customer Experience Centers serve and deliver true promise of personalization in offline & online customer engagement

In the word of telecoms with very large deals we need a special relationship with the customers in a mix of touch points, both digital and physical. In this case we will investigate what matters the most and how you prepare your content, tools, organization and KPI:s in order to win business.