eTail Nordic 2019

02 - 03 October, 2019

Radisson Blu Scandinavia Hotel, Copenhagen

442073689894

Claes Hessell, Head of Online at Coop Sweden
Coop Sweden Logo

Claes Hessell


Head of Online
Coop Sweden

Check out the incredible speaker line-up to see who will be joining Claes.

Download The Latest Agenda

Agenda Day 2 - Thursday 3 October 2019

Thursday, October 3rd, 2019


2:35 PM CASE STUDY:How Coop Sweden is removing friction from the purchase and fulfilment stages to boost the customer experience and maximise profitability

·         How to design your last mile delivery model to achieve fast, convenient and cost-effective deliveries promised to your customers
·         Aligning customer expectations and fulfilment reality: How do we put the customer at the heart of everything we do while maintaining margins
·         Analysing the impact of different delivery options on conversion and sales: How to manage e-commerce fulfilment and deliveries to maximise profitability and growth?
·         How can click and collect be taken to the next level to enhance the omni-channel experience, increase sales and reduce transportation costs?