eTail Nordic 2019

02 - 03 October, 2019

Radisson Blu Scandinavia Hotel, Copenhagen


Claes Hessell, Head of Online at Coop Sweden
Coop Sweden Logo

Claes Hessell

Head of Online
Coop Sweden

Check out the incredible speaker line-up to see who will be joining Claes.

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Agenda Day 2 - Thursday 3 October 2019

Thursday, October 3rd, 2019

2:35 PM CASE STUDY:How Coop Sweden is removing friction from the purchase and fulfilment stages to boost the customer experience and maximise profitability

·         How to design your last mile delivery model to achieve fast, convenient and cost-effective deliveries promised to your customers
·         Aligning customer expectations and fulfilment reality: How do we put the customer at the heart of everything we do while maintaining margins
·         Analysing the impact of different delivery options on conversion and sales: How to manage e-commerce fulfilment and deliveries to maximise profitability and growth?
·         How can click and collect be taken to the next level to enhance the omni-channel experience, increase sales and reduce transportation costs?