Passionate about delivering exceptional customer experiences. Extensive experience leading digital sales and customer engagement transformation for major brands including Swedbank, Bank of New Zealand, Volvo Cars, Heineken and Cadburys.
Day 2 | 8th October
11:30 AM Out of Industry Case Study: How we transformed to a digital-first model while empowering multiple autonomous Savings Banks and meeting the evolving expectations of today’s customers to provide proactivity and personalisation at scale
- Streamlined content delivery and collaboration with efficient processes
- Driving deeper digital engagement by unifying experiences and using data to better anticipate customer needs
- Scaling proactive, omnichannel personalisation through AI-driven decisioning and a centralised engagement strategy, supported by strong data and privacy foundations
Check out the incredible speaker line-up to see who will be joining Richard.
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