At least 30% of all e-commerce orders end up being returned. Clearly, customers want convenient, low risk ways to buy and return items. For retailers this brings a crucial new aspect to customer support - a quick and easy returns service.
Frontrunners like Amazon are stepping up the game, with futuristic drone distribution making headlines, and same-day delivery becoming increasingly commonplace. But are smaller retailers biting off more than they can chew in an attempt to keep up with the big players?
Today, your customers are increasingly demanding instant gratification. The question is – can you deliver it?
In a global market currently populated by over 800,000 online outlets, the world of e-commerce has become something of a battlefield, with brands competing with each other for hits, clicks, and digitaltransactions.
Physical shopping culture never really went away, but e-tailers might be forgiven for thinking that it has, based on their previous dominance. Now, the successful re-emergence of stores has put e-commerce practitioners in Europe under increasing pressure to adopt an omnichannel approach
As internet access and mobile browsing continue to on its upwards trajectory in emerging markets, many global studies are indicating that the growth in online transactions worldwide is set to accelerate. Clearly, this trend represents great opportunities for retailers to expand their operations – but with such expansions come logistical challenges.