From Omnichannel Foundations to Customisations: Creating a

In Q3 of 2018 WBR Insights surveyed 100 senior executives at major European retailers on behalf of Valitor. The research prioritised large multichannel retailers from the fashion, footwear, health and beauty, grocery, DIY & homeware, electronics, and luxury verticals. The report is focused on Directors and Heads of Operations, Retail, eCommerce and Omnichannel along with other senior decision makers.

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From Omnichannel Foundations to Customisations: Creating a Connected Customer Experience